My first experience was not good. I felt that I was treated differently because I was an older female. When I came back it was very different. I was treated with as much respect as my male counterparts.
The service and personnel, Karla Rodriguez and the drivers are awesome. Very disappointed to be without my car for 2 days and no loan cars available or exceptions made. It’s only vehicle I have as single lady; no backup transportation and there were no cars to rent across the DFW metroplex. Fortunately, I was able to work 2 days from home after driver got me to office on Tuesday then brought me home. Otherwise it would’ve been two days without pay. The car loaner system needs big improvement
Customer Service is always excellent at Autobahn BMW. They resolve any issues you have quickly. They also send you a video on what needs to be repaired and why. They are the best!
All of my visits at Autobahn has been pleasant and I have experienced nothing but the best from all of their employees.
The best car buying experience. Very knowledgeable sales people who are not pushy and listen to your needs to provide best feedback. Car was ordered and arrived early to our surprise. Upon arrival it was quickly readied with our add ons and ready for us to pick up. Great intro to all the things BMW in the car by sales people upon pick up and assured that any questions we have they are a phone call away. Our second car to purchase through this dealer and won't be our last.
Always friendly and courteous. Always prompt in finding solution to whatever brought me in. I would recommend Autobahn to anyone!
It is always great to visit this dealer either for service, shop a new or a previously owned car. We worked with all this dealer departments and from sales to financial passing by the bmw geniuses and technicians they are all the very best in the business. We just did the annual service review for car but any other service needed, we will use this dealer.
John was very friendly and on top of everything. I appreciated his help. The car was done and the waiting room was pleasant. Thank you
I was greeted in minutes. My service rep was professional and very helpful. Ensured that I got everything I needed. I was out in an hour and a half.
Autobaughn BMW has been the best overall sales and service experience I've had since 2013 when i bought my first BMW.
I live in FL. but when purchasing new car always deal with Aaron, Jame Whalen and staff at Autobahn. kAlways feel I'm being treated honestly and that is why I have purchased 5 or 6 cars from Autobahn BMW.
It was great working with Chris. He said no appointment necessary and just bring it in on the day I wanted to bring it in
Karla, my service advisor communicated well. Loaner Car was provided and recall work was completed in a timely manner. The complimentary car washes are a huge plus. Friendly staff.
Great service. My Rep was Helpful and Polite. The atmosphere is good as well. Coffee, drinks, and snacks available.
Chris is the best. Been dealing w him for years. He’s one of the reasons i’ve bought my last 3 cars from Autobahn!
They have always been great dealing with our cars. Prompt service and infomation when needed.
We love Autubahn! Even though there is a BMW dealership closer, the people are so friendly here and our service advisor, Foley Thomas, is the best there is! He actually is the one that keeps us coming back because after the sale, that is who you deal with. There are not enough words to say how much we appreciate him!
Outstanding service! Thanks Chris and AutobahnBMW team! Love the video detailing my car repairs! Thanks!!
Service Department staff (David and Chris) are always honest, friendly and a joy to work with. Have been coming to Autobahn for 30+ years.
The service Mark provides is top notch every time. I like that he’s knowledgeable and helpful every time we need service.
The service is always great at Autobahn BMW. My service advisor, Yohan, was informative and helpful as usually. The snacks were good also.
Always a great experience. Top notch service and sales departments. Clean facility with a very friendly and knowledgeable staff.
Autobahn did a great job getting a matching tire ordered and on site and replaced
John was excellent. He is extremely knowledgeable about all of the features of the ordering and delivery process. This was an excellent experience.
I was able to call and get an appointment with a loaner so I was able to continue with other things I needed to do.
Chris Stoker in service department explained everything and actually showed me. Car was serviced and repaired when promised
Jason was an awesome BMW service advisor! He is an asset to ur Autobahn team!
I have been using Autobahn BMW service for years and have always been pleased. Jason Solley was a great service advisor and I will continue coming back each time I need maintenance on my BMW.
I trust Autobahn BMW to service my x5 because they do a good job, they are efficient and they are honest.
As usual, Service was excellent. We appreciate our service agent, Yohan. He is always helpful. He helped with with two issues - my contacts and deleting radio stations. We appreciate the video which explains the status of our vehicle and the service provided for the day.
As usual, the Autobahn staff was excellent. My wife took my car in to help me out. They took great care of her and I really appreciate it.
Great, professional staff. Clean work environment, attentive service technician. Comfortable wait area. Prompt delivery, but expensive!
i would not go anywhere else but Autobahn for service of my bmw. mark Britton makes that difference for me, professional, personable and knowledgable!
It is why I keep coming back for more. Two new bmws on order now
Staff was pleasant & attentive. Disappointed that the workspace for customers was closed since it was a work day for me.
Autobahn continues to be one of the best BMW dealerships for service in the DFW metroplex.
I'm a long time repeat customer and I've always been treated like royalty at BMW Autobahn. My first and only choice for new vehicles.
Mark was my CSR & did a great job keeping me informed on my cars work & progress. He was very professional & answered all of my questions.
Jason did an amazing job. Very friendly and thoughtful. It was a good service visit.
Continued excellent, courteous, competent, prompt, friendly service for the last 30 years that I have been doing business with Autobahn. Chris Stoker is the best service advisor I have had in over 60 years of owning a car.
As always the service was courteous, polite, and efficient. I love the service experience at Autobahn BMW.
This was my best visit out of many to Autobahn. Mark provided me outstanding service and frequent updates, with no "surprise" charges.
Autobahn always provides wonderful customer service and an easy signing process. Finance and sales were great!
Checked my tires air and for tread. Found a nail in one tire so replaced it and rotated to the front. Timely since getting on road for 10 hour road trip
They always go above and beyond. Picking up and dropping off loaner cars. One week, an envelope which happened to be a paycheck, was left in the car being serviced, it had fallen in the floor. They had already picked up the vehicle and left the loaner car before we realized one of our employees was missing his check. We called the service department, Mark Britton, and he verified that the envelope was indeed left in the vehicle. He then went above and beyond the call of duty, and had the envelope dropped off to us by another driver on ...
Great service. Mark Britton does a great job at making sure you have everything you need.
Filet was a great communicator , made suggestions for service without being overly pushy , very efficient process ,
I have been an Autobahn customer for more than 25 years and will continue to be a customer because I love the BMW 5 Series and appreciate the good service I receive at the dealership.
Service was exactly what was expected. I worked directly with the Service Manager (David) who understood what needed to be done to the car. Then I worked with Ben who handled the rest of the service work. Ben contacted me numerous times with questions and ensured that the work was complete on time. Picked up the car the next morning.
Ordered winter tires and had them mounted by service department. Everything went smoothly and on time.
I have had eight BMW’s and the only dealer that I let touch them is Mark Britton. I trust him completely and know he has MY best interest in mind. I know he will take care of me to the best of his ability. I refer anyone I can to him. He is a tremendous asset to Autobahn. I know y’all have to make money and I get that. Obviously. But I never leave feeling taken advantage of or “screwed over” and that’s a big big deal to me. Thanks for taking care of me!!!
Best service I have received in years. I live in Utah and Brian made this long distance transaction absolutely seamless. Very straight forward and direct, that I respect.
We are long time clients of autobahn bmw and we are very glad to met them when we arrived to Texas 6 years ago. This is our 3rd car purchased from autobahn and we will come back for the next one!
Excellent, courteous, professional service on every visit. Thank you for the consistency and top notch treatment.
High quality customer service. Worth the drive Dallas (and passing 3 or 4 BMW dealerships on the way). Third BMW from Autobahn, nuff said.
Good communication from service advisor. I was pleased with the service. No complaints about this appointment
Always excellent and attentive service. Chris Stoker is great. Especially appreciate detailing the car. Other dealerships just run it through a car wash.
Karla is great. Responsive ,helpful,and kept me informed. Kenny did a good job picking me up in a timely manner. Your phone service needs big help. After you get transferred to bmw service , you sit in purgatory for an amazing waste of time. I hung up after 10 mins. Called back and wasted 5 mins more. Then I quit. I nearly called a closer dealership but was mad enough ,I just quit for the day. REALLY BAD PHONE SERVICE. Everything else was great No one picks up.
Good service. They washed my car. It’s clean now and my tires are really good
Mike was awesome! He always takes care of me when I come in for service.
The Autobahn BMW Service Department is excellent. My Service Advisor, Mark Britton, is especially helpful and provides me good advice to take care of my car.
The service department (Karla) provided excellent service. I was extremely happy with the quality of service.
A fabulous job! My car looked new!! Thank you so much!! I appreciate your wonderful staff for excellent customer service.
I just picked up a car I ordered in July - my 4th new BMW from Autobahn. The car was on time from both BMW and Autobahn and everything worked right into my schedule. The sale process was pretty swift and smooth. I did this the old fashioned way so I don't know how the virtual stuff is working out. James helped me find the key card I dropped down the seat (thanks!). Autobahn is just "old reliable", always there, same people at the top running the place and having the same CA for so many years ...
Autobahn is an excellent dealership. Their sales and service are top of the line. I highly recommend them.
Friendly, the work was done in a timely manner. They didn’t try to find additional work that needed to be done.
Autobahn provides a high level of service for BMWs. Their mechanics are very knowledgeable about all BMWs and my BMWs are always serviced at the dealership. Their service writers are very knowledgeable and courteous.
Yohan is the best, the best service advisor by far. Never tried to sell me up like other dealerships
Friendly greeting by Mark and efficient work order write-up. Good communication and friendly driver, Matt, for the pick/up downtown. Only hitch was that there wasn’t anyone available to take me downtown after leaving my vehicle for service.
Had appointment. Service was fast and efficient. I liked the text updates sent to my cell. Let me know the progress of the visit. Will do that again.
This was our fourth car from Autobahn. Love the cars and the dealership. James Whalen made everything really easy for us and worked very hard to get us into the car we wanted.
Easy to make the appointment, when I arrived Chris, my service manager was waiting for me. I appreciate the text updates and the new video review while the car was on the lift
Foley always does a great job as my service adviser. I've been a 5-Series driver for about 25 years and have a 2022 model ordered for November delivery.
My service advisor always takes good care of me . I make an appointment and reserve a loan car and is there when I arrive. My car is always ready when I come to pick it up. Autobahn BMW is the best - always.
Chris helped me in service - he is wonderful. I am always so impressed with his professionalism. I love the dealership. I love the common areas as well. I was able to conduct a work call and then a representative took me to work after my car was dropped off. Everyone was extremely kind. Chris asked if I needed a ride back to the dealership after work and I did not but with not having a loaner it put my mind at ease that he was going to make sure I got to and from work. Thank you
Excellent service as usual. First Time dealing with Joel Barboza. He is a top-notch service advisor. I live closer to the Grapevine BMW Dealership but continue to take my vehicle to Autobahn BMW because of the exceptional customer treatment I always get.
My service advisor always takes good care of me . I make an appointment and reserve a loan car and is there when I arrive. My car is always ready when I come to pick it up.
Autobahn BMW is always professional and friendly. Chris and everyone are so eager to help me. I will continue to purchase automobiles from BMW Autobahn!
Yohan is the best service advisor that I’ve experienced in over 30 years of driving luxury vehicles. Service is great, I totally trust these guys.
Very friendly and courteous. Explain what each item was and how it functions in the car. You pay more for the parts and service labor but is worth it.
Received prompt attention at my appointment. Mark Britton stayed in touch with me and discussed the service items that I had questions about. My car was vacuumed and clean when I picked it up.
The issue was promptly taken care of.. As usual, my service advisor Chris Stoker was informed and helpful. Waiting area attractive and my work could continue.
Wonderful experience as always. Karla was great! I needed a ride to work and the driver wasn't available, so she took me to work! She even picked me up when my car was ready! Thank you!
Went in for alignment. Very fast and friendly service. Karla was very helpful. However, there was no way to contact her through the Autobahn text thread. Coffee was hot. Wifi worked well.
If you need a new car, you want Sara Glick as your salesperson! In a market where vehicles are difficult to find, Sara researched the market until she found me not one but two cars that met my specifications. Within a week, my number one chose was waiting for me. Scarce market, not with Autobahn BMW on your team, they work hard to find your perfect car. Thank you, Sara Glick and John Alexander, you were both was awesome to work with!!
As always, the service was easy to arrange, and was finished as promised, and on time. This has been my experience through for over 15 years.
Mark Britton was "johnny on the spot" when I arrived for my appointment. I was disappointed though that I did not need service even though it registered on the cars readout that it was due. Come to find out, the computer was NOT "reset" after the last maintenance was done a few months back. Overall it turned out okay because I had a screw in my tire that needed to be repaired. Because the screw was close to the edge, I bought a new tire. So all was good even though I drive almost an hour ...
Service advisor Foley Thomas handled our maintenance concerns for a 328i accurately and efficiently. As it turned out, the problem was not serious, but Foley dedicated enough time to properly diagnose the problem, and we were charged appropriately.
Karla Rodriguez is my service advisor and she is the best. Autobahn BMW service department is always great. I have been coming there for years -- this is the reason why I buy a BMW.
Mark and service was excellent He always takes care of us
Service was for Mike Neveu. Had flat on loop north side of Ft Worth. Called Autobahn They offered to send service truckbut I elected to drive in on runflat tire. Met by Service Rep Yohan. He was terrific. He immediately took all of the car info, checked the flat, confirmed insurance coverage and got the car into the repair shop. Tire was replaced, car washed and ready to drive in under one hour, Yohan, the Service Department and Aotobahn Manager Aaron are a fantastic team. Big ThankYous to the entire Autobahn Team.
Cody Cox was outstanding. He allowed us to test drive his vehicle and gave us a detailed briefing prior to the drive. He helped us order our vehicle online and keep us up to date on its progress. When we signed the papers and picked up our car, he helped set up our BMW account and said he would help us if we needed any further help. The lady in finance was also easy to work with and very thorough. We had a good experience this time just like when we purchased our previous BMW😀
Chris Stoker is my Service Advisor. He was very good at explaining the service needs for my X3. He was prompt to greet me upon my arrival. Chris is very cordial, knowledgeable and great at communicating with me regarding my vehicle.
I was pleased with my car. Chris took great care of me and my car. It runs smooth. I love the complimentary car wash and being able to have a loaner car.
Another smooth transaction at Autobahn BMW. They are hands down the best dealer in DFW. We worked with Brandon Lee and he was amazing. He listened to our needs and presented us with the options that he had available and spent a lot of time making sure we were happy with the car we selected. The negotiations went smooth with the price and the finance department. He also stayed late so we could take the car home on a Saturday night. I highly recommend Autobahn BMW and sales staff Brandon Lee and Brian Hodge. Brian answered my initial sales inquiry ...
I love working with Brandon Lee and have been ordering new cars from him since 1995. He is great and I love my BMW. I also appreciate all the people in the Service Center They provide wonderful fast service.
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