Customer Testimonials in Fort Worth TX
the parts department customer service is terrible at this place
Kira and Eddie had me in on a Saturday morning and out before noon with my brand new x3 m package! When I tell you they made it work, they made it work! I love my car so I haven't even taken a picture and posted Peppermint yet! Awesome experience!
My experience purchasing a vehicle through Autobahn Fort Worth was far below the standard expected of a certified BMW dealership.
Communication throughout the sales process was frustratingly sluggish, routinely taking 24 hours or longer just to get a basic update. Unfortunately, the finance department was even worse. Their responsiveness, turnaround time, and overall quality of work warrant serious internal review by executive leadership. In my case, critical paperwork sat idle for days before being physically mailed to the title company with absolutely zero signatures on it. When I escalated this to the finance manager, she took zero accountability or responsibility for ... Read More Google - Nov 5, 2026
My wife has driven four X3’s over the past number of years.
Our last X3 was from Arlington BMW because my wife was treated poorly while inquiring about a new X3 at Autobahn.
We decided to give Autobahn another chance and met with Tony Theisz who turned out to be the least pressuring, most helpful sales person we have dealt with to date.
After sealing a deal with Tony we then met with John Brunson who is the finance manager. John had a personality completely opposite of what you typically encounter at that position and was a pleasure to ... Read More Google - Nov 4, 2026
Carrington Hansen & Elijah, Mobile service arrived at my house at time scheduled. Carrington was very professional and very nice. He even stayed to help answer a few questions I had with my car and app. They did a great job.
Outstanding Experience with Jackson Trevino at Autobahn BMW!
I recently purchased a 2027 BMW X7 M60i from Autobahn BMW of Fort Worth, and I can honestly say this was one of the best car-buying experiences I’ve ever had.
I live in Frisco and initially contacted several BMW dealerships across DFW with my custom build. Jackson Trevino stood out immediately. He was responsive, knowledgeable, straightforward, and genuinely interested in earning my business.
While other dealerships were hesitant to negotiate on a custom order, Jackson went directly to his management team and came back with an outstanding offer. No games, no ... Read More Google - Nov 1, 2026
Purchased my certified VW ID.4 online and had shipped to me in Houston. My sales associate, Zach Whisenant, was great to work with. I appreciated fair, transparent pricing with no surprises. He also took video walk-arounds of the outside and inside and served as the dealer’s contact person with the vehicle transport company I used. Great experience overall!
Have had a good experience except with Foley who sold me a pretty worthless service package last summer. I’m pretty upset with having paid nearly 1k for basically two oil changes and a brake fluid flush. I had been told I could expect to get about 3-4 oil changes and the 50k service. Unfortunately it was too late for me to cancel when I realized the terms of the plan was not as had been explained and was only going to be in effect for a short time and not very useful to me since I put few miles ... Read More Google - Oct 20, 2026
We shopped at Autobahn for years and our amazing sales guy left…:( Well, he’s back!
If you are ever shopping here PLEASE do yourself a favor and ask for Jimmy! He sold my entire family cars in the past and now we are at it again. He is the most honest, caring and knowledgeable sales consultant that we have witnessed in all of our shopping experiences… ever! He not only cares for our time, but LISTENS to our needs and wants and helps us balance the both. Quite surprising that he isn’t a Leader there in some capacity… ... Read More DealerRater - Oct 18, 2026
Richard Popperwell and Rachel Rodriguez were amazing. Highly recommend seeking them out to handle your purchase. I have purchased 15 BMW's from Autobahn and this was my best experience! Great i4 with fantastic options and a cool look.
I just purchased my 6th BMW from autobahn- my salesman that I have used all 6 times was amazing. The finance department did not have any customer service. They did not pay off the BMW I traded in for 26 days- a payment had posted and an amount needed to be refunded to me. After 3 phone calls and a text to the finance manager she finally returned my call. They did finally refund me the amount owed and when I went to pick up the check there was no apology or I am sorry this happened. If I had not pursued this ... Read More Google - Oct 14, 2026
My experience has been awesome. I like that I’m able to talk with the same person every time I come. Mark Britton is great. He answers all of my questions and makes me feel like my car is safe with him. As long as I drive a BMW, I’ll take my car here. Genuinely a fantastic experience. I have two other cars that I dread having service done on because it is so inconvenient. BMW Autobahn always handles everything I need.
Justin in the counter sales is a rock star!! He was super-easy to wkr with and handled my order like a pro!!!!!!!!!
Our BMW Client Advisor was Tony Theisz. We spoke to him on the phone and set up a time to come look at cars. When we arrived he had the cars available that I wanted to see and test drive. He was so helpful as well as the other staff. He took his time with us as we had never owned a BMW before. There was no pressure at all and the sale was easy. We would definitely recommend Tony for anyone thinking of purchasing a BMW!
Bought a vehicle recently with Travis. Great customer service . Great price on the car. If I ever buy another vehicle I’m definitely coming back here. Thank you!
Autobahn BMW lost my business because of how they handled a simple conversation. I was speaking with a sales rep who indicated there might be some flexibility on the price. Then the sales manager jumped into the conversation and shut it down with a rude, dismissive attitude.
I was a serious buyer, ready to purchase. They didn’t have to accept my offer, but they could have responded professionally. Instead, I was treated like I was wasting their time simply for trying to negotiate. As an out-of-state buyer, I came away feeling like my business wasn’t worth taking seriously.
... Read More Google - Sep 30, 2026
Autobahn BMW and Auto group are horrible and will destroy your vehicle and lie about it.
Integrity is a big issue. Sadly, this place doesn’t have it anymore and we will not be back, 3 BMW’s and plans for a 4th are gone. We have been customers for a few years now, and when Joel was there, the service was impeccable- it’s not now and you would be better getting your car serviced in the parking lot of a Dollar General than this dealership. Joel did what was right, helped and cared. The rest of their staff does ... Read More Google - Sep 30, 2026
My husband and I were looking for a specific car and found exactly what we wanted at Autobahn in Fort Worth. Since we live in Houston, my husband contacted Jackson Trevino to get more information about the vehicle before we made the drive to Fort Worth.
Jackson was incredibly helpful from the very beginning. He patiently answered all of my husband’s questions and provided the information we needed to feel confident about making the trip. Thanks to his help, we decided to drive to Fort Worth—and we ended up purchasing the car!
The customer service was excellent, especially ... Read More Google - Sep 26, 2026
We drove from Houston and had a wonderful experience with Jackson Trevino. Went above and beyond to answer questions and accommodate us. Thank you Jackson!
Come see Alaa Kohla (Ali)! He’ll take great care of you. 🙌 #1 customer service and genuine care from start to finish. If you’re looking for someone who truly cares about getting you taken care of, ask for Ali! ⭐️⭐️⭐️⭐️⭐️
I purchased my car from the Fort Worth location almost 3 years ago. I won’t give specific names because there has been so much turn over in the service department that it hardly matters. First, you have to schedule almost a month in advance if you want a loaner. Otherwise you are shuttled to and fro, not by BMW shuttle service, but by Lyft or Uber. Second, I paid $300+ for car was and detail and all they did was run it through the machine. Did not detail or clean the inside, or windows. When I called to report I was ... Read More Google - Sep 23, 2026
Easy purchase and competitive pricing. I couldn’t find another dealer to come close to the offer Autobahn gave me. .
Exceptional
David Powell has consistently exceeded my expectations. He takes the time to listen to my concerns, thoroughly explains the options available to me, and ensures that I receive superior customer service. I greatly appreciate his professionalism, attention to detail, and commitment to ensuring that my BMW 330i receives quality service and care. His dedication to providing an excellent customer experience is truly appreciated.
Carrington was awesome! He came to my work and provided an oil change and recall. Thank you.
We just used the mobile service for our daughter’s BMW. Wow! This was so convenient! Our service advisor Carrington was so professional and helpful. Explained everything that was being done and answered all of our questions- Megan who scheduled this service was so easy to work with and explained our options. She was five stars as well
Another great experience with the service department, specifically Carrington and mobile service. We really enjoy that routine services, such as oil changes and brake fluid flushes, can be taken care of at our home.
Most exceptional experience with Mark Britton at Autobahn BMW Fort Worth! Took care of me and my family’s car and even though they usually don’t deal with insurance claims for accidents he did his best to make sure I was taken care of from beginning to end! I won’t take my X5 anywhere else but Autobahn BMW Fort Worth!!
Extremely good service. I normally use a different BMW dealership but I needed a part. Not only was the part less expensive, the people were friendlier.
Had my engine starter replaced and i thought i needed an appointment but the mobile service was amazing, tech was great and got the job done quick and explained what the issue was and how he fixed, explained everything was going well with the vehicle which i appreciated, and the fact that this only took an hour while I was at work was perfect, I would definitely recommend and do this again for any other additional services instead of dropping the car off at a dealership when i have a busy schedule
Go check out Tony @ BMW Fort Worth. He was very transparent and easy to work with. The buying experience was not pressured sales or a long drawn out process. Direct and to the point. John is finance is awesome and turns out is about to be my neighbor. Eddie the sales manager is pretty awesome too! And the demo of the car was so smooth with Nalia!
After going to several BMW service centers, I have found my new favorite! Amazing people, particularly David Powell and Logan Wengert. Big thank you to Autobahn BMW and their amazing folks!
Amazing customer service
Mobile service was very convenient and fast. Carrington was very friendly and professional.
I found the car I wanted at Autobahn, worked with Jackson to get a good price, and bought a one-way plane ticket to Fort Worth to pick up the car. My first visit to Fort Worth. Nice place. Jackson, Eddie and John B helped finalize the deal when I got there and I was on my way. Tag/registration process was smooth and quicker than expected.
Mobile oil change was super convenient and so quick! Thank you Carrington was friendly and polite.
Mobile service for oil change and recall repair in about 30 minutes at my home? Yes!! Wonderfully convenient and thorough service!!
It was so nice to have an oil change done at my home. Carrington was great! Thank you again.
I came from over 400 miles to purchase from here. The entire staff made everything effortless. The management team especially Mike the pre-owned manager was especially helpful making sure everything went smoothly. I will definitely purchases here again. It's worth the trip. Thank you
I recently purchased a 2026 BMW X7 from here, and I want to take a moment to recognize Mike Greenfeder for the exceptional help and support he provided throughout the entire process.
Mike was phenomenal from start to finish. He made the entire buying experience smooth, transparent, and completely stress-free. His professionalism, patience, and willingness to go above and beyond truly stood out.
I can’t thank Mike enough for everything he did to make the buying process such a breeze. If you’re looking for someone who genuinely cares about his customers and their experience, I highly recommend working with ... Read More Google - Aug 10, 2026
This is my first time taking advantage of Autobahn's mobile services. I received an oil change while enjoying the comfort of my own home. The technician, Carrington, was very polite, professional and finished the job within 30 minutes. I highly recommend this service.
Fast, efficient, convenient, and professional.
Very happy with the services Very impressed for them to come down to my house and change the oil at my convenience And looking forward to using the other services that they provide also. Very impressed
Always a pleasure to have my vehicle serviced by Autobahn BMW. I love their mobile service. Gerardo was friendly and explained what he was doing as he serviced my car. Highly recommend Autobahn BMW and their moble service.
I had an amazing experience, and Pierson truly made all the difference! His professionalism, honesty, and integrity stood out throughout the entire process. He was knowledgeable, dependable, and genuinely committed to providing exceptional service. It’s refreshing to work with someone who values doing the right thing and treats people with such respect. Thank you, Pierson, for making this such a positive and memorable experience!
On time, fast, very professional. Carrington and team exceeded my mobile service expectations! My thorough service was completed in less time than it would have taken me to drive to the facility.
Tony did an exceptional job getting me into the car I was looking for, friendly, timely and professional. He went above and beyond to make sure I was taken care of and satisfied with my new car.
I sadly did not end up buying, but when the time is right I will be back to buy a car from preston!! His service was impeccable and the way he was able to answer my wife’s question effortlessly was impressive. The first 10 minutes spent with him, I mistaken him for the sales manager, well done Preston. Whole staff is unbelievable.
Carrington came to my work to change the oil in my car. The mobile service is so convenient! Thank you
Been coming for over 13 years here for service and multiple purchases. Always top service.
Gerardo did an excellent job on my vehicle. Very professional and caring.
Technician Carrington with Autbahn’s mobile service was professional extremely friendly and informative. The service was great I hope to have more business with you guys in the future
⭐⭐⭐⭐⭐ for Tony Theisz and Autobahn BMW
I had an outstanding experience at the BMW dealership from start to finish. Tony Theisz was professional, welcoming, and genuinely focused on making sure I had a great experience without ever feeling pressured. He took the time to answer all of my questions, explained every step of the process clearly, and made everything smooth and stress-free.
The level of customer service was exceptional, and it’s clear they truly care about their clients. I interacted with Tony Theisz, he was so knowledgeable, friendly, and went above and beyond to ensure I was completely satisfied. ... Read More Google - Jul 23, 2026
This is our second BMW purchase with Jimmy at Autobahn BMW, and once again he exceeded our expectations. Jimmy is knowledgeable, honest, and truly cares about his customers. He made the entire process smooth, stress-free, and enjoyable. We absolutely love our 2023 BMW X3 and appreciate the outstanding service we received. We highly recommend Jimmy to anyone looking for a great car-buying experience. Thank you again!
Outside financing not accepted. Posting review so I remember not to go here.
Ben, our sales rep was excellent. We bought and were told will have auto parking feature, which it did not. I have tried and reached out several times so resolve it but no success. Avoid this location. They are not known to be transparent.
Never trust BMW of Dallas or an Auto-nation owned dealerships. BMW sold me on and charged me for services they never performed, which was verified by a different BMW dealership. So BMW of Dallas got several hundreds of dollars for doing nothing but being friendly. I will never use this dealership for anything.
I wish this review was different, we had such good a good experience with the purchasing process…but I guess that’s what you get when you’re spending 130k.. We purchased an X7 a bit more than a year ago, we purchased an extended warranty and interior package as well.
We attempted to use the interior package about 6 months in due to my son’s car seat gouging the seat, brought the car, when we got it back, it appeared the “repair” was spray paint. I contacted them to let them know, the service manager made a big deal ... Read More Google - Apr 30, 2026
Took my VW Atlas in for a warranty replacement of my catalytic converter, and came out with dashboard lights emitting that weren’t there when I took it in. After purchasing a battery did not need but was told I did, they’re now saying my instrument panel needs replaced and will be $3200 plus. I have pictures of my dashboard when I brought it it and after I picked it up. TOTALLY different. No help from the CEO Brendan Harrington. Took no responsibility for his technicians inadequate and I’m left with a vehicle that has only half of its ... Read More Google - Apr 29, 2026
I brought my 2021 BMW X3 (approx. 35,000 miles) to this dealership after receiving an unsolicited offer for a complimentary “Spring Care Package,” which included wiper blades replacement, a luxury wash, and a multi-point inspection.
During that free inspection, I was advised that the engine mounts needed to be replaced at a cost of $4,000. This came as a surprise since the vehicle has low mileage and no noticeable symptoms (no vibration, noise, or drivability issues).
When I asked whether it was normal for BMW engine mounts to fail at such low mileage, my service advisor indicated that this is “normal” for BMW ... Read More Google - Apr 25, 2026
Horrible experience first service advisor did not want to listen to anything we had to say. Then told use it needed injectors instead of looking at the head like we said. Towed it out of there due to claim being denied but found out that the mechanic and the warranty company advisor are best friends. Did not like that we knew the problem and did not want to listen. Will never buy another bmw again because of this issue.
Brought in my vintage BMW for service. The service advisor was unbelievably rude and talked down to me assuming I had zero car knowledge.
He tried to sell me on $8000 worth of repairs that were “needed”. When I told him no, he was shocked and told me I need to give the mechanic something to do so he didn’t waste his time.
When I picked up the car they had put a hole in my fuel line and the car was leaking fuel as they brought it to me. I told them the leak wasnt there before and they ... Read More Google - Apr 19, 2026
Do NOT, absolutely NO way, abstain, from buying a car here w Tony Theisz. For your own good!
Sold me a truck cash and the coolant tank was jb welded. Refused to do anything about it. Will never buy another vehicle from them again!!
Do not go here. They messed up my paperwork. Cody Cox said they owe me a refund, in writing I may add. Over a month later still no refund, now Cody is saying I’m basically out of luck. There are many other dealerships to choose from in the area. Don’t waste your time with this one.
⭐️ 1 Star
I had a very disappointing experience with the financing process at this dealership.
After agreeing on terms, an additional $1,000 appeared in the paperwork with no clear explanation. I was then told I needed to purchase the dealer warranty in order to receive the originally quoted interest rate, which was misleading. When I declined unnecessary add-ons (except GAP), a member of the finance team became rude and condescending, questioning whether I could afford the vehicle.
Only after I stated I was prepared to walk away did the dealership agree to sell the car under the original terms, without the added ... Read More Google - Jan 23, 2026
I have purchased two cars from Autobahn, and the service advisors are great. But I have constantly had to bring my car in for service it seems when they fix something the mechanics break something at the same time. I am very unhappy with the service and repairs.
I visited Autobahn BMW Fort Worth with the intention of purchasing a vehicle, but the experience was disappointing. We spent quite some time walking the lot and viewing vehicles and were never approached by a salesperson. One salesperson walked directly past us without acknowledging us, and several others were visible inside the showroom looking out, yet no one came to assist. After waiting and receiving no customer engagement, we decided to leave. For a premium brand like BMW, I expected a more welcoming and attentive buying experience. Unfortunately, that wasn't the case during our visit.
This location has a vehicle I wanted to come see so my wife and I drove the 45 minutes. We were invisible in the used car area. So we went to the new car area. We were greeted at the front desk by the receptionist, told them no one helped us over at the used area. A gentlemen told us he was going to drive the car I wanted to see to the front for us. We waited 45 minutes and he never came back. I do not know if it because it is after christmas, not enough workers on hand. We ... Read More Google - Dec 26, 2025
We had a great experience working with Alaa Kohla at Autobahn BMW. From the start, he was low-pressure, straightforward, and respectful of our process. He made the car available without hovering, answered questions directly, and was completely supportive of us doing a pre-purchase inspection, which went a long way in building trust.
The entire transaction was smooth, transparent, and refreshingly drama-free. Alaa let the car and the process speak for themselves, which is exactly how it should be. If you’re looking for a salesperson who’s professional, honest, and easy to work with, I’d highly recommend asking for ... Read More DealerRater - Dec 25, 2025
Trying to get someone to help me for over a month (an insurance issue concerning a claim they opened in my name). They promise to get back to me, but they never call me back. At least 5 or 6 phone calls/messages.
This car dealership is the worst I’ve ever dealt with. I bought a 2025X One in December 2024 and it’s basically a lemon and I’ve had problems with it. It’s been in the shop for a total of two months. And now I have a flat tire and I come to find that they didn’t put a flat tire in my trunk even though they’re supposed to be one there. I can’t tell you how bad the service and the dealership is please consider Sewell or any other BMW dealership that is in Texas.
I would never go here again or trust Karla. I am so disappointed with my experience here I can’t even began to explain. Being overcharged and not fixing issues over and over again. Over paying for a maintenance package and so much more. I thought she was friendly at first and learned so much more. What a disappointment.
I called this place looking for a part that they didn’t have in stock. When I asked for the part number so I could try to find it elsewhere, they refused to provide it, saying it was against their policy. Very unhelpful and disappointing customer service.
Ive never seen a dealership with less motivation than this one. They put zero effort in selling a vehicle. I guess I was interrupting their social media time.
I had a disappointing experience with this dealership. While my daughter was using a loaner BMW during her car repair, she misplaced the keys due to a mental breakdown. We were shocked to be charged $609 for the lost keys. Given the circumstances, this feels excessive and shows a lack of empathy. I expected better customer service from this dealership and hope they reconsider their policies.
Not sure why I got treated poorly
Pulled in - Kenny ignored me. I watched him play in his phone and make eye contact and went back to his phone. Not one but two different service advisors made him aware I was waiting and his reply was " I know"
Another car pulled in and he went to assist the white male even though I had been waiting. This is ridiculous that I was ignored. I ended up texting the service representative assigned and she came out and provided assistance after her co worker stated " I know" ... Read More Google - Sep 16, 2025
I had the money, the logistics, I'm a cash costumer, no drama, and everything ready to go — but this dealership refused to sell me a used car just because I’m from out of state. No effort, no courtesy, just a straight-up refusal. Incredibly outdated and unprofessional. If you’re not from Texas, don’t bother — they’ll turn you away at the door. There are plenty of dealers who know how to treat serious buyers with respect. This isn’t one of them.
After a disastrous situation with a purchase from another dealership, Autobahn stepped in and resolved the mechanical issues with the vehicle, providing a discount on their services to help mitigate the damage. Lesson learned. Thank you, Foley.
The Autobahn BMW finance department is unethical as they marked up my loan percentage by 3.5 points. How do these people sleep at night? I will never do business with these folks again.
Armando Lopez, counter parts associate is far to be professional. I used to have great experience with the parts but this associated changed it.
After 5 days of communication with Alaa Kohla and receiving several emails about the car on the 5th day I was told that they don't sale car out of state. After I spoke with other dealerships in TX and I spoke with another sales rep. in that dealership I was told "probably you have to come to TX or maybe you have to pay cash".
I called him again and told him that I am ready for everything because I want that car, but I was refused again.
Someone who came from another country making separation between states ... Read More Google - Jul 28, 2025
Karla invariably shows a dedication to surpassing expectations in addressing and resolving service issues. We have valued working with her over the years!
Skylar greeted me and was very welcoming. I’ll surely be coming back just to see her :,)
took my BMW in for an oil change after 8000 miles of its last, they kept it there for a week for an inspection and potential recalls, a week passes, dad picks it up for me while I'm at work, dealership refuses to do the oil change "because its not ready yet" (supposedly has to wait for 10k miles before the consider it) even tho its already paid for AAAAND right after getting it back its having engine misfires
I recently bought a used car from Jimmy Featherston, and the experience was absolutely outstanding. From start to finish, Jimmy and the entire dealership went above and beyond to help me find the perfect car at the right price. Their dedication and customer and first attitude were evident every step of the way.
Even after the purchase, when a minor glitch popped up, they handled it with total professionalism—providing me with a loaner car immediately and resolving the issue within 24 hours. That kind of service is rare these days.
Thanks to Jimmy’s honesty, knowledge, and sincere approach, I’... Read More DealerRater - Apr 11, 2025
DO NOT GO HERE to purchase a used vehicle. Not only do they not thoroughly inspect the vehicle although they claim they did but they fail to disclose any issues the car has at the time. I bought a vehicle from them which had a leaking radiator that was not apparent at the time of purchase as it's a slow leak. I did confirm with their sales rep Richard Popperwell that the car was inspected and found to be in good condition. Shortly after the purchase I started getting a message stating "Coolant Error" although the coolant ... Read More Google - Apr 3, 2025
DO NOT GO HERE to purchase a used vehicle. Not only do they not thoroughly inspect the vehicle although they claim they did but they fail to disclose any issues the car has at the time. I bought a vehicle from them which had a leaking radiator that was not apparent at the time of purchase as it's a slow leak. I did confirm with their sales rep Richard Popperwell that the car was inspected and found to be in good condition. Shortly after the purchase I started getting a message stating "Coolant Error" although the coolant ... Read More DealerRater - Apr 3, 2025
I am very dissatisfied with this dealership on all levels. I have been coming to this dealership for the last three years, and this time was the worst. After only scheduling an appointment for a simple oil change, the situation became worse. I was told I need to wait on my advisor to come back in from lunch and have a seat. They wouldn't start on my car until she returned from lunch, even though I had an appointment. After waiting an hour and a half just for an oil change, I was quoted these recommendations that need to ... Read More Google - Apr 1, 2025
They asked for almost $3000 more than the price that was listed on the website. Non negotiable. Do not shop here.
DO NOT BUY FROM BMW FORT WORTH – COMPLETE NIGHTMARE EXPERIENCE
I bought a brand-new BMW M440i in June 2024. By November, with less than 5,000 miles, I had a blowout due to tire blistering—a defect confirmed by Discount Tire. Fast forward, 3 out of 4 tires on my “luxury” car had to be replaced due to this dangerous defect, and BMW Fort Worth refused to honor their own warranty policy.
Thanksgiving weekend, I’m driving from Houston to Lubbock and have a blowout near Stephenville, TX. A Walmart rep tells me the tire has blistering, common with poorly manufactured tires. I had ... Read More Google - Mar 5, 2025
The absolute worst price gouging service department I’ve ever witnessed in my life. Beware order your parts online find an honest mechanic.
