As always, the service was easy to arrange, and was finished as promised, and on time. This has been my experience through for over 15 years.
Mark Britton was "johnny on the spot" when I arrived for my appointment. I was disappointed though that I did not need service even though it registered on the cars readout that it was due. Come to find out, the computer was NOT "reset" after the last maintenance was done a few months back. Overall it turned out okay because I had a screw in my tire that needed to be repaired. Because the screw was close to the edge, I bought a new tire. So all was good even though I drive almost an hour ...
Service advisor Foley Thomas handled our maintenance concerns for a 328i accurately and efficiently. As it turned out, the problem was not serious, but Foley dedicated enough time to properly diagnose the problem, and we were charged appropriately.
Karla Rodriguez is my service advisor and she is the best. Autobahn BMW service department is always great. I have been coming there for years -- this is the reason why I buy a BMW.
Mark and service was excellent He always takes care of us
Service was for Mike Neveu. Had flat on loop north side of Ft Worth. Called Autobahn They offered to send service truckbut I elected to drive in on runflat tire. Met by Service Rep Yohan. He was terrific. He immediately took all of the car info, checked the flat, confirmed insurance coverage and got the car into the repair shop. Tire was replaced, car washed and ready to drive in under one hour, Yohan, the Service Department and Aotobahn Manager Aaron are a fantastic team. Big ThankYous to the entire Autobahn Team.
Cody Cox was outstanding. He allowed us to test drive his vehicle and gave us a detailed briefing prior to the drive. He helped us order our vehicle online and keep us up to date on its progress. When we signed the papers and picked up our car, he helped set up our BMW account and said he would help us if we needed any further help. The lady in finance was also easy to work with and very thorough. We had a good experience this time just like when we purchased our previous BMW😀
Chris Stoker is my Service Advisor. He was very good at explaining the service needs for my X3. He was prompt to greet me upon my arrival. Chris is very cordial, knowledgeable and great at communicating with me regarding my vehicle.
Another smooth transaction at Autobahn BMW. They are hands down the best dealer in DFW. We worked with Brandon Lee and he was amazing. He listened to our needs and presented us with the options that he had available and spent a lot of time making sure we were happy with the car we selected. The negotiations went smooth with the price and the finance department. He also stayed late so we could take the car home on a Saturday night. I highly recommend Autobahn BMW and sales staff Brandon Lee and Brian Hodge. Brian answered my initial sales inquiry ...
I was pleased with my car. Chris took great care of me and my car. It runs smooth. I love the complimentary car wash and being able to have a loaner car.
I love working with Brandon Lee and have been ordering new cars from him since 1995. He is great and I love my BMW. I also appreciate all the people in the Service Center They provide wonderful fast service.
Folley did a super job explaining everything and was spot on telling me the need and estimated cost up front. I have 2 bmw dealers nearer me but your service is superior and will be a returning customer.
Brian was great to work with. He responded to my request for a quote on Sunday when it came through the Autobahn website and gave me a great price immediately. Actual purchasing process as very simple as well. Would definitely go back to Brian and Autobahn again.
Solid group there! Extremely knowledgeable. Fair pricing. No pressure. Very friendly. James is the best in my opinion. 3rd lease now with this team! Excited for many more.
Ethan made my car buying experience as pleasant and seamless as one could hope for. Ethan has excellent knowledge and he clearly cares about his customers. Thank you Ethan for the great deal and the excellent service! -Cameron
Chris has been my service advisor for years, and is the ultimate professional. I don’t have any more words, why is there a 25 word minimum?
Always friendly service, never miss a thing, and keep me informed always. Very quick to get my car in and back to me. Best BMW service in D/FW
Chris Stoker always does an outstanding job of taking care of my service needs. He communicates well, provides excellent customer service, and I feel he is a great partner in making sure my X5 runs well and is maintained. Thank you Chris!
I love my x5 but I also love the aftercare that goes with it. The Service Department is excellent - especially my Advisor Mark Britton. Thanks to Karla as she handles my concerns when Mark is not available.
Great service. Everyone is always cordial and helpful. The waiting area is immaculate. Other than that I am not a writer of essays so I have nothing to add.
Greeted promptly. Knowledgeable service advisor. Excellent facility waiting area with snacks and beverages. Service completed while I waited. Vehicle returned clean with service completed. consistent quality service
My service experience with Autobahn reaches back over 15 yrs and 6 different BMWs. I can always trust that I will be treated fairly, and kept fully informed. Every BMW I return post-lease has always been exceeded wear/tear expectations primarily due to Autobahn Service.
This was the first service visit with my new Heritage Edition M4 that I've had one year. I was very happy with the whole experience!
Mark always does a fantastic job for us and this time was no exception. Service was completed within his time estimate. We have been loyal customers for over 30 years and Mark makes it so easy for us whenever we have one of our cars serviced.
We worked with Brian Hodge. He went above and beyond to find the right fit for us. I didn’t have much to work with on my trade and he still made a miracle happen. 3rd transaction at Autobahn BMW in 6 years and can’t imagine going anywhere else.
Chris greeted me immediately. Offered a ride even though he knows I live within walking distance. Kept me informed on services needed and the pricing. Texted me about an hour before finished so I could pick up at most convenient time for me
Mark was great. He kept me informed on progress of service and told me price before service was performed. He was very personable and knowledgeable.
Chris Stoker provided outstanding service!!!! I came in for an oil change and I provided the oil and oil filter. The service was fast and Chris also checked my tire pressure.
Professional Courteous I just had my car inspected but they also washed my car. I was told it would take 45 minutes and I was texted exactly on time.
The buying experience is always great and easy. Our client advisor Tony was helpful and provided all the information we needed to make our selection of a new BMW!
I had not visited this dealership for over 6 years, honestly, I had lost confidence in their service. The quality and personal service to me were missing. I however now live close to the dealer & thought I would give it a try again. I was greatly satisfied with the excellent service from the time I arrived with the first greeting, to the shuttle ride and my service advisor constantly communicating the progress and working hard to ensure my car was fixed promptly with quality. I'll definitely be back!
Even though we live closer to the Grapevine BMW Service Center, we still prefer to drive to the BMW Ft. Worth center because of the excellent service.
Perfect. Looked online at inventory from Scottsdale, AZ. Got in touch with David Lasiter while we were still out of town and began negotiations to purchase the new vehicle upon our return to Ft. Worth. Came into dealership and picked up new car Thursday 3/25/21. All was in order and a BMW genius gave us detailed instructions on the use of the new technology in our new BMW 740i
We had a minor complication from the last service visit two weeks ago and Aaron and his team at Autobahn MADE IT RIGHT! No charge, which was great! Thanks
Appointment scheduled when I needed. On time courteous and knowledgeable shuttle service. All problems with my BMW were addressed. Car was finished and ready as promised.
Great service. I decided to wait, had four services taken care of in a timely manner. The waiting room was very comfortable. Thanks to Mark for making the whole experience very pleasant.
I have being a customer of Autobahn BMW over 15yrs. Their service is always consistent and top notch. They seem to always have the needed part(s) in stock.
Chris Stoker is my go to Service Tech, he really goes the extra mile for his customers. Have been purchasing BMW's from Autobahn since the first day they opened. Their customer service keeps me and my wife coming back for our next car. Keep up the Great Service and we'll keep buying !
Karla and her team did a fantastic job of getting my car ready when requested despite several additional services that needed to be performed when the car was merely brought in for an oil change.
I shouldn’t be forced to write a book each time I get a survey. Surveys are suppose to be short fast and to the point. This survey isn’t consequently I never do the survey
Service Tech, Foley is always a pleasure to work with! Prompt with service work and updates! Very responsive to questions and attention to details. Five stars!!
Chris Stoker and Autobahn are awesome! Great dealership all around from Bryan Hodge in sales to service. Great communication along the way and loaner car is the deal sealer!
Service, when it’s scheduled, is easier to deliver; it’s especially nice when the level of service is great in an emergency! Thank you!
Team did a great job when we purchased our third BMW from the dealership. Sara was great to work with as our sales associate and our paperwork signing was quick and without issues. Good job again.
James Whalen did a great job again matching a car to my daughter. This is her second car and could not be happier with the outcome. Thanks
Service Department did great, everything was done how I wanted it and quickly. Very friendly and easy to work with and their loaner cars are always clean
excellent service as always. Mark Britton has always been very helpful as has the rest of the staff. The service has always been prompt even on a walk in basis
it was time for me to buy a new car. I would only consider purchasing at Autobahn BMW because of the fantastic and always professional serivce department. They always take care of me.
As usual the service was excellent. Kept me informed. Arrange for concierge service. The driver who picked up my car was great. I had also ask about an extended warranty and they answered all my questions.
Received good advice for future maintenance and proactive maintenance with this appointment. Received good advice for future maintenance and proactive maintenance with this appointment. I appreciate my service advisor, Mark!
Mark really takes care of us when we come in and makes us a priority. He’s very knowledgeable and makes the process go smoothly and efficiently.
I’ve never had a bad experience at Autobahn, this time was no different. My appointment was kept, the people were courteous, and I’m happy.
I’ve been lucky enough to have a two plus decades long relationship with Autobahn BMW. I’ve seen them expand and grow, update and develop. Through every phase and every change they have never lost the ability to deliver a personal experience and a drive toward excellence. Thanks guys for always continuing to exceed expectations and making service actually enjoyable.
Easy scheduling of appointment. Promptly greeted. Knowledgeable representative. work completed as promised. Discussed findings and recommended alignment. Chris Stocker is a valuable resource at Autobahn. Courteous divers to and from downtown FW. - Mel and Caleb.
Easy setup for appointment. Mike Emery, my service advisor handled the check in and diagnosis of the problem quickly and efficiently. Had my car back in just a couple of hours
Autobahn is customer friendly. Efficient, helpful, and pleAsant. I always am pleased with the service at Autobahn BMW. Chris Stoker is an asset to BMW Autobahn.
Excellent, friendly, thorough service. Yohan kept me informed during the day and the service was completed in a timely manner. Everyone was wearing a mask and there was hand sanitizer located in various places.
Excellent service. Everything done that was expected. Yohan always makes this a very pleasant experience. I always enjoy my visit to Autobahn BMW for service.
I have been getting service on my BMW's at Autobahn since 2004. They consistently provide courteous speedy service. My usual service representative, Carla, is out on maternity leave, but I was taken excellent care of anyway. Another great experience at Autobahn.
Two day job to do rear shocks but got a loaner car and was in & out in 10 minutes. I am happy with overall experience.
Fast and friendly service! Just as I expected from the call to schedule the appointment all the way through the day of service and beyond.
Mark Britton always does a great job of communicating and making sure my service needs are met in a timely manner. He is super responsive always!
Staff is always attentive and this time, kept me informed about service and repair status. Carla was awesome. Waiting area is clean, inviting and comfortable.
Brandon is wonderful. He was so helpful during the entire process. He made buying a car fun again. I have gotten two cars from Autobahn and will never buy a BMW anywhere else.
I have had several BMWs serviced at Autobahn over the years. The service department has always acted professionally and honestly. Wouldn't take my car to anyone else.
Wonderful service only complaint was on the loaner car. It came with an empty gas tank. Had to stop for gas to get home. Car also had a shimmy on front right wheel , which was worrisome
This dealership has always treated me with respect. The service is very good although expensive. I’m filling the rest of this out just to meet the required twenty five word requirement.
Sarah did a great job. Highly recommend her. Great price and very easy process. I will purchase from her in the future. Have fun and enjoy life.
No pressure from salesman. Easy to work with. Car was ready and spotless when we picked it up. Very clean showroom floor. Great snack bar!
They were ready for the car on schedule. It took exactly the amount of time they said it would take. Car delivered washed and vacuumed.
Very quick service. Friendly service adviser kept me informed and told me the minute the car was available. Car was washed clean when delivered to the front.
Chris Stoker and the entire team always do a great job! Friendly, knowledgeable and always great service. We really appreciate having such a great service department!
I have been a customer for 9 years. I bought 3 used cars and have had nothing but positive experiences with sales and service. They are fair, honest and open when buying and they always take care of you during service. For the entire 9 years I have dealt with Mark in service and he is amazing. You will never have a better experience.
Brought my car to Autobahn for scheduled maintenance; time to complete and final cost were as stated before initiating maintenance actions, no surprises ... I like that. 100% satisfied with this experience.
Wouldn't buy any other car!! Cody Cox made out transaction smooth and fun! The dealership is very close to my house and that makes it perfect.
I have been dealing with Autobahn several years. I love them. Chris is superb! He has been more than helpful. I trust him and his guidance with the care of my car. .
Excellent customer service provided by Cody in sales and Rachel in financing. All the details were explained very well, both with the car and the financing.
We could not be happier with our service advisor Karla R. She's always prompt and courteous. The service at Autobahn is why we keep coming back for new car purchases.
Stoker did a great job getting the requested + extra work done while I waited. Even has a follow-up scheduled to diagnose an ongoing issue.
The salesman Cody Cox was excellent. He was very knowledgeable of the product and helpful in every manner. The dealership was nice and clean. Thanks!
The service department is still an awesome as always since I have been using them since 2013. Karla R. has been my service writer of choice since then.
Fast, professional, expert, friendly service team including Karla Rodriguez my service representative. Always an enjoyable experience. Easy to book an appointment. Nice, comfortable clean waiting area.
Foley got me checked in quickly, and the service was done on a timely basis. I've been an Autobahn customer for over 20 years and will continue to be so. Love all the 5 Series I've had.
Mark Britton is a great service rep. I always go to him. He is honest and informative and lets me know options. He keeps me informed about upcoming services I will need and is always kind and very knowledgeable.
Snd car I have leased with Autobahn BMW. Aaron and John provided an excellent car leasing experience! Will always lease from here 🙂 John Calendar worked ti get us the deal that we wanted.
I'm on my 4th BMW from Autobahn. The entire BMW ownership experience with them has been fantastic. Chris Stoker is AWESOME! Quick service, great communication and loaners are the icing on the cake.
Excellent buying experience. No pressure sales tactics and a seamless purchase and delivery of the vehicle. A very friendly and welcoming atmosphere. I highly recommend this dealership.
Everyone I worked with was very helpful and knowledgeable. I felt like they had my best interest at heart and steered me in the right direction. I ended up buying a 2021 X7 m series, and have loved every second of driving it. It’s so powerful, smooth and comfortable.
efficient, effective and courteous is how I would describe your service department. Karla is my regular representative but Mike stepped in on a Saturday when she wasn't in and gave me the same excellent service that Karla delivers. Many thanks for making all my experiences with Autobahn great!
Outstanding experience. Everyone I worked with were friendly and professional. I followed John Alexander from a previous dealership because of his outstanding customer service. I will recommend this dealership to friends and family.
Foley in the service department was responsive, helpful, and he handled every facet of our needs with poise & professionalism. We will definitely use Autobahn for all our future needs.
They always go above and beyond to help with my needs and excel with customer service! The whole team is amazing everyone is friendly and willing to help and assist if needed.
Every time I bring my vehicle in for work Karla does a great job keeping me informed. She is very professional and have enjoyed working with her the last couple of years.
The whole process was great. Bob Hall did a great job preparing for our new car purchase in advance of our appointment to pick the car up. He was also extremely good at explaining the features of the car. Financing was fast and easy for my sister-in-law on our BMW X3 trade. Robear did seem a little put out when I called him this morning to tell him I changed my mind in the 10 year extended warranty I purchased yesterday. It’s really no big deal, I fully understand the extra work it creates for him to rewrite the deal. ...
This is my second BMW I've purchased and I live in California! Yes you are reading this correctly. Sara is simply outstanding to work with.
Karla did a great job. She kept me informed and had some good recommendations. She was very friendly and kept me informed throughout the process.
Cody was great. He was very informative which made the entire process enjoyable. I could not have asked for a better experience and will definitely recommend to my firends.
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